Globe activates Free SurfAlert service for customer data usage control

Globe Postpaid customers can now control their data usage to ensure worry-free surfing and prevent unexpected browsing charges using the new SurfAlert service.

This addresses a current customer pain point as mobile data has become a necessity for online transactions and activities.

With the service going live last August 6, SurfAlert is now activated for all Globe Postpaid customers, allowing them to fully manage their data charges. This service is given FREE to Postpaid customers. In terms of experience, customers will get a notification once their monthly data plan allowance is used up so they can decide whether to stop browsing or to avail of data add-ons. This puts back in customers’ hands the power to decide on their data experience and how much to spend, especially relevant during this pandemic.

SurfAlert feature is a permanent service for Postpaid customers, protecting them from unexpected browsing and charges.

Globe is optimistic that turning on the SurfAlert feature will help Postpaid customers manage the charges to their monthly plan. While many Filipinos are spending more time online to work, learn, play, be entertained, among other things, they are also mindful of extra charges during these challenging times.

SurfAlert can detect if sites can be browsed for free. If opening a page incurs data charges, it puts browsing on hold and alerts the user.

SurfAlert can also detect background activity from phone apps that automatically connect online. If the subscriber’s monthly plan allowance has been used up, SurfAlert temporarily stops the connection and notifies the subscriber to register to a data promo to stay connected online.

Share
Myra Santos Santos

Recent Posts

PLDT improves Free Bee app for more Filipinos to enjoy affordable int’l call and text plans

PLDT improves Free Bee app for more Filipinos to enjoy affordable int’l call and text plans

Filipinos living and traveling abroad can now take advantage of cheaper international call and text…

35 mins ago
Globe’s mobile consistency score at par with global benchmarks

Globe’s mobile consistency score at par with global benchmarks

With its ramped up network builds and network modernization efforts, Globe was able to maintain…

55 mins ago
Ookla: Smart 5G is “nearly twice as fast” as competitor

Ookla: Smart 5G is “nearly twice as fast” as competitor

The recent report released by independent analytics firm Ookla revealed that Smart's 5G network has…

24 hours ago
DITO futher expands coverage in October, adds 46 new areas

DITO futher expands coverage in October, adds 46 new areas

The country's third telco player, DITO Telecommunity, is bringing its services to 46 more areas…

2 days ago
ePLDT launches cloud-based phone system service for Microsoft Teams

ePLDT launches cloud-based phone system service for Microsoft Teams

ePLDT has rolled out ePLDT Calling for Microsoft Teams, a cloud-based phone system designed for…

2 days ago
Digital health marketplace wins in Globe’s first-ever 5G Hackathon

Digital health marketplace wins in Globe’s first-ever 5G Hackathon

Social innovation "Alaga Health", the first digital health marketplace and health service hub, won big…

3 days ago

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.

Close