Globe, Smart, Converge issue advisories for ECQ business operations

Internet service providers (ISP) assured its customers that service will continue following the re-imposed Enhanced Community Quarantine (ECQ) over Metro Manila, Cavite, Laguna, Rizal, and Bulacan due to surge of COVID-19 cases.

Globe’s GCash, GlobeOne, and Globe At Home apps will remain operational 24/7 for customers to access their mobile data and connectivity needs. Broadband customers are also welcome to request onsite visits or service assistance through using Globe At Home app. Globe technicians are trained to follow strict health protocols before, during, and after their deployment.

Customers can also visit Globe’s website for other inquiries and technical support at https://www.globe.com.ph/help.html.

PLDT and its wireless subsidiary Smart will be open for customer support. However, it will have its physical stores in ECQ areas temporarily close operations. Customers can still avail of assistance through virtual appointments. Store transactions for sales and aftersales will also be done through virtual booking appointments. Smart users can also rely on the GigaLife App to manage their prepaid and postpaid subscriptions. Customers can also address concerns through social media or hotlines.

Visit these links for customer service concerns:
PLDT Virtual Appointment Scheduler
https://pldthome.com/sales-and-service-centers

PLDT Contact Us
https://pldthome.com/contact

Smart Virtual Appointment Scheduler
https://smart.com.ph/Pages/stay-smart#reopen

Smart Contact Us
https://help.smart.com.ph/article/contact-support

Converge’s business centers in ECQ areas will remain operational on a limited basis from 9AM to 4PM on March 29 to 31. But the company encouraged customers to avail of customer service through social media channels or the following hotlines:

Hotline:
+63 2 8667 0850
+63 45 598 3000 (North Luzon)
Click to Call: https://bit.ly/CnvrgClick2Call

Customer care: 8AM-6PM (Monday – Sunday)
Service Desk: 7AM-10PM (Monday – Sunday)

For general inquiries and technical support, visit Converge’s  official website at https://www.convergeict.com. Converge also has its app free to download, Converge Xperience, for easier customer support access.

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Myra Santos Santos

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